Frequently Asked Questions

NexaTrust Capital is an all-in-one investment platform that gives you access to five verticals: Stock & Equity Trading, Fixed Income & Bonds, Real Estate REITs, Crypto Trading, and Forex Trading. We serve investors in 89+ countries with plans starting from just $500.

We currently operate in 89+ countries across North America, Europe, Asia-Pacific, Africa, and Latin America. A few jurisdictions with specific regulatory restrictions may have limited access. Please check our supported countries list during registration for full details.

NexaTrust Capital operates in compliance with the financial regulations of each jurisdiction we serve. We implement rigorous KYC (Know Your Customer) and AML (Anti-Money Laundering) policies. Please review our regulatory disclosure documentation for jurisdiction-specific information.

Our support team is available 24/7 via live chat and email at support@nexatrustcapital.com. Pro plan and above investors also have access to a dedicated account manager and priority phone support. Institutional clients receive a dedicated relationship manager.

Our Starter plan begins at just $500, making NexaTrust Capital accessible to new investors. Higher tiers include Growth ($5,000), Pro ($25,000), Elite ($100,000), and Institutional ($1,000,000+). Each tier unlocks additional features and higher return potential.

Returns are calculated monthly based on your active plan's performance targets. The percentages advertised (e.g. "up to 8% monthly" for Starter) represent the maximum projected return under optimal market conditions — they are projections, not guarantees. Actual returns vary with market conditions. Distributions are added to your wallet balance monthly.

Yes. You can upgrade your plan at any time by depositing additional funds to meet the new tier's minimum. Plan downgrades are processed at the end of the current billing cycle. Contact your account manager or support team to initiate a plan change.

Our platform provides access to: global equities and ETFs (S&P 500, NASDAQ, LSE), fixed income assets (government and corporate bonds), real estate REITs (commercial, residential, industrial), 50+ cryptocurrencies, forex pairs (60+ major, minor and exotic), and commodities (gold, silver, oil). The assets available depend on your plan tier.

Our AI-powered stock trading engine has achieved a historical signal accuracy rate of approximately 90% over back-tested data spanning 36 months. This means that 9 out of 10 buy/sell signals generated by our model have historically moved in the predicted direction. Past performance is not a guarantee of future results.

We currently support 50+ digital assets including Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Solana (SOL), Cardano (ADA), Polygon (MATIC), Chainlink (LINK), and many more. We regularly add new assets based on market demand and security assessment. The full list is available in your platform dashboard.

Yes. Automated crypto trading bots are available to Growth plan investors and above. You can configure bots using pre-set strategies (trend-following, mean-reversion, DCA) or create custom rules. All bots operate with position size limits and risk parameters to protect your capital.

We employ multiple layers of security: AES-256 encryption for all data at rest, TLS 1.3 for data in transit, hardware security modules (HSMs) for key management, and cold storage for 95%+ of crypto assets. We conduct regular third-party penetration testing and maintain ISO 27001-aligned security practices.

2FA is strongly recommended and is mandatory for all withdrawal requests. We support Google Authenticator, Authy, and SMS-based 2FA. We recommend using an authenticator app over SMS for enhanced security. All login attempts and account changes trigger real-time email alerts.

To comply with AML/KYC regulations, we require: a government-issued photo ID (passport, national ID, or driver's licence), a recent proof of address (utility bill or bank statement dated within 90 days), and for Institutional plans, additional corporate documentation. Verification is typically completed within 24 hours.

Withdrawals can be initiated from your dashboard under "Wallet > Withdraw". We support bank wire transfers (SWIFT/SEPA), cryptocurrency withdrawals to external wallets, and for qualifying accounts, same-currency card withdrawals. All withdrawal requests require 2FA confirmation.

Crypto withdrawals are typically processed within 1–4 hours after security verification. Bank wire transfers take 1–3 business days domestically and 3–5 business days for international SWIFT transfers. Elite and Institutional clients benefit from priority processing, often same-business-day for bank transfers.

Crypto withdrawals incur network fees only (no additional platform fee). Bank wire transfers incur a flat $15 domestic or $25 international processing fee. Elite and Institutional clients receive a set number of fee-free withdrawals per month. All fees are displayed before you confirm any withdrawal.